Purchase conditions

​GENERAL CONDITIONS OF SALE URBANBIKER S.L.
These general conditions of sale apply to all sales on the www.urbanbiker.es website.

General terms and conditions of sale

Before any transaction, you acknowledge having read these general terms and conditions of sale and expressly declare that you accept them in full and without reservation as soon as you click on the button “Confirm my order”.

By validating your order, you acknowledge that you have full legal capacity to commit to these general terms and conditions of sale.

We inform you that, insofar as you order products online, your acceptance of the content of these general terms and conditions of sale does not require a handwritten signature.

The general conditions of sale that will apply to your order will always be those that you have accepted on the day of your order.

The contract of sale of a property purchased on the website www.urbanbiker.es consists solely of the general conditions of sale in force at the time of the order and the order form.

Contact with URBANBIKER :

Calle El Caminón, 95. C.P. 24193 Villaquilambre – León – Spain

Tel: +34 987 229 760

Service: contact@urbanbiker.es

Product availability

Our product offers and prices are valid as long as they are visible on the site, within the limits of available stock.

Information on product availability is provided at the time you place your order, but exceptionally errors or changes may occur. If the items are not available after you place your order, or if the time before the product is available is considered too long for the consumer, you can cancel your order free of charge and get a refund.

Urbanbiker.es reserves the right to cancel any order in whole or in part in the event that the products in question are unavailable for an extended period of time from its suppliers.

However, if the temporarily unavailable product(s) becomes permanently unavailable, you will be informed immediately by email and may be offered an equivalent product. You are always free to accept or reject this equivalent product.

Product conformity and warranty

The photographs, texts, graphics and data sheets are taken for the most part from documentation prepared by the manufacturer Urbanbiker, reproduced under his control and with his consent.

The manufacturers of all the products we offer guarantee compliance with the legislation and standards applicable in Spain.

The items provided by urbanbiker.es are new and are guaranteed against any defect at the time of delivery. The guarantees of each product are those provided by the manufacturer. These guarantees may be different for each product.

Validation of the transaction

As soon as your order is registered, you will be sent by email a delivery note with the details of your order. This delivery note will specify the exact amount invoiced and the delivery conditions of your order. This delivery note implies acceptance of your order by urbanbiker.es and validates the transaction.

In case you do not receive this delivery note, we invite you to consult your Client area to verify that your order has been processed.

In case of suspicion of fraud, urbanbiker.es reserves the right to ask the Buyer for any proof of identity, to carry out the appropriate checks and/or to make the payment by bank transfer, subjecting the execution of the order to compliance with these conditions.

The prices

The prices on the urbanbiker.es website are indicated in Euros, all taxes included, excluding shipping and related costs.

Prices are subject to change during the year, it being understood that the products will be invoiced and paid for at the prices in force at the time the order is placed.

Methods of payment

To pay for your order, URBANBIKER accepts the following credit cards in addition to paypal payment:

Credit Cards: Visa, Mastercard, American Express and CB
Debit Cards: Maestro and Bancointact
iDEAL
Sofort
Giropay
EPS
Bank Transfer
Belfius
Klarna
Paypal
Appel Pay
Goofle Pay

We certify that your credit card details are encrypted using the SSL (Secure Socket Layer) protocol, and never pass unencrypted through the network or on the servers of urbanbiker.es. Payment is made directly to the bank and your bank details will never pass through our servers.

Delivery of goods

The products will be delivered to the address you have indicated on the order form.

Different delivery methods are available before confirming the order. The contribution to the shipping costs associated with each delivery method is also detailed and indicated before validating the order. It is no longer possible to change the delivery method after validation and payment of the order.
Delivery from Monday to Friday from 8:30 am to 6:30 pm daily, depending on the location. Delivery can be made throughout the day, and it is not possible to specify the time of day.

In the event of a delay in delivery within eight working days of the dispatch date indicated in the email informing you that your order has been dispatched, we suggest that you contact our Customer Service Department by sending an email.
If the goods are found, they will be redirected to your home as soon as possible. If not, and once the loss report declared by the carrier has been obtained, we will reship this (these) product(s) or, in the event of definitive unavailability, we will reimburse you the sums charged in accordance with the terms of these general conditions of sale.

We recommend that the buyer refuses any damaged, opened, or soiled package. He may, if he wishes, before signing the receipt form, check the contents in the presence of the deliveryperson.

In case of doubt, it is advisable to refuse the package and report the incident to urbanbiker.es as soon as possible.

Warranties

Manufacturer’s warranties
Products purchased on our site benefit from the manufacturer’s warranty indicated on each product sheet. The warranties of the different manufacturers may vary. The warranty takes effect on the date of receipt of the package during the period mentioned on the product sheet.

You can find more information on the Warranty Conditions.

To benefit from the product warranty, you must keep the purchase invoice and all the packaging.

To ensure that you follow the steps to be taken for after-sales service or for any problem with a product, you can contact the after-sales service by logging on to our website: contact@urbanbiker.es.

Retraction

The customer has 30 days to withdraw from the purchase from the day the bicycle is received. The customer is responsible for the shipment and delivery of the product by the most convenient transport agency, including shipping costs.

In addition, the following must be observed:

• The bike may not be used for any purpose other than a test (maximum 10 km). A photograph of the display with the total kilometres will be required.
• It must be returned in the original packaging (protected in the same way as it was sent) and the bike must not be damaged in any way.
• The product must be returned complete, with instructions, tools, keys and accessories.

No refund will be made before the returned goods have been received and inspected. The money will be refunded using the same method of payment used for the original transaction, unless expressly agreed otherwise.

The customer will be responsible for any depreciation of the product resulting from handling other than what is necessary to establish the correct functioning of the bicycle.

Any returns that do not meet these criteria will be subject to a partial refund of the item depending on the nature of the depreciation.

Personal data

In accordance with Spanish law and according to the RGPD you have a right of access and rectification of the data concerning you and you can exercise this right as follows:

By sending a letter to the following address: contact@urbanbiker.es

Proof of the transaction

Unless proven otherwise, our computer records, kept under reasonable security conditions, will provide evidence of communications, orders and payments made.

We will store purchase orders and invoices on a reliable and durable medium that can be legally produced as evidence.

www.urbanbiker.es
Pol.Ind.Valdelafuente, C/Cementerio 3, N-621 KM 321 Valdelafuente (León) – 24227 – Spain 00 34 987 229 760

Applicable law

All clauses contained in these general terms and conditions of sale, as well as all transactions referred to therein and any dispute that may arise in connection with an order or its consequences, are subject to Spanish law.

If one or more of the provisions of these general terms and conditions are declared null and void or declared void by virtue of a law, regulation or following a final decision by a competent court, the other provisions shall retain their full force and scope.